Design Sprint to Agile Implementation — Singapore Insurer

We are a leading composite insurer, based in Singapore, serving more than 20 million policyholders across their protection, saving and investment needs. We want to become more consumer-centric and innovative, and need to upskill our staff. They need to have a problem-solving mindset and adopt Agile ways of working in order for us to achieve this.

In collaboration with the insurer client, ADAPTOVATE achieved strong leadership alignment and advocacy of design sprints as a problem-solving approach with quicker outcomes and renewed focus on the customer. The engagement established the beginnings of a new culture and noticeably stronger cross-functional engagement by learning Design Sprints principles and Agile ways of working.

ADAPTOVATE delivered measurable client outcomes across four key areas: Training, with 19 design sprints successfully completed alongside roadmaps for Agile implementation to execute on sprint prototypes; Coaching, with more than 100 employees coached across business units including sales, actuary, marketing, partnerships, distribution, operations, IT, HR, and compliance; Innovation, with Agile ways of working successfully adopted across 3 lighthouse teams, demonstrating increased efficiency and better output quality; and Productivity, with strong leadership alignment and advocacy achieved for design sprints as a problem-solving approach, delivering quicker outcomes and a renewed focus on the customer.