Implement a Value Stream Operating Model for Large Polish Bank

The Challenge

A large Polish bank had been through successive agile transformations without realizing the benefits. Ways of working varied widely across the organization - pockets of genuine agility sat alongside teams operating as before - and IT and business remained fundamentally separate, with no end-to-end ownership of outcomes.

Our Approach

Deployed a value stream based operating model, integrating IT and business under units that own both BAU and change work - making end-to-end accountability real rather than nominal
Established a new governance model and used it to reallocate a 300M+ PLN project budget against value streams
Redesigned the incentive system to reward outcomes rather than local delivery
Onboarded the whole organization and moved it to the new model in a single transition

Results & Impact

100M+

PLN Savings

5000+

People

Months

Outcomes

The redesigned operating model delivered significant impact, identifying savings of more than 100M+ PLN. The transition was executed at scale, moving over 5,000 people to the new model in a single deployment rather than a phased rollout. Remarkably, this entire transformation - from design to full deployment - was completed in just 6 months, marking a record pace for a change of this magnitude.