Slawek Koziol

Slawek is an experienced agile enthusiast specialized in building and leading high-performing teams within innovative large-scale transformation programs. With 15+ years of experience (both consulting and client-side) supported teams that successfully implemented innovative solutions across a wide range of areas including sales strategy, service models, sales supporting tools, digital transformation, process and omnichannel excellence, network management, analytics, reporting, people development and leadership culture. Slawek established himself as industry thought leader with numerous think-tank and industry conference speaker engagements.​

Slawek has:

  • Led omnichannel excellence initiatives including set-up and coaching of agile multidisciplinary teams that implemented digital-first service model at a leading bank​
  • Analyzed and improved customer journey through Design Thinking approach and Agile coaching of the team​
  • Led multi-year branch network transformation journey at a leading bank ​
    (also co-authored new branch format awarded Best-of-Show at FinovateEurope)​
  • Supported post-merger integration of large universal banks with micro-planning of Day-1 activities for to ensure smooth operational transition and customer migration​
  • Developed, documented and implemented sales leadership culture for a financial institution​
  • Designed and implemented training and development programs for sales networks of leading banks ​
  • Led and co-led numerous presentations, training sessions and workshops for bank managers of all levels​

KEY FACTS

  • Graduate of Warsaw School of Economics
  • Financial services expert
  • Industry conference speaker
  • Technology enthusiast
    (HarvardX, MITx, The Linux Foundation certifications)
  • Languages: Polish, English, German