Kayla Cartwright

Kayla is an experienced transformation coach with a demonstrated history of results across private, public and non-profit sectors. Kayla is passionate about partnering with leaders to shape and execute their visions, drive productivity, and build strong organizational cultures.​

Kayla has led transformation engagements with Fortune 500 organizations implementing agile practices, innovation and design thinking principles, and driving client-centric cultures.  She is a design thinking practitioner, certified coach and seasoned adult leadership development facilitator & trainer who has worked with over 300 clients across the globe to cultivate agile mindsets and ways of working.​

Kayla’s experience:​

  • Drove large-scale global process efficiency and client experience enhancement programs impacting over 6000 institutional clients in 130+ countries for large global bank​
  • Led team to 108% increase in Client Satisfaction/Wallet Share momentum by driving cross-functional agile transformation of the Uruguay franchise for a large US bank​
  • Designed and facilitated Agile Transformation trainings (Agile Foundations, Scrum Master, Product Owner, Tribe Onboarding) enabling 1000+  globally distributed employees of a large European bank to transition into agile​
  • Secured investment of $65mm USD for a national Mexico banking agile transformation by working across global cross-functional teams, vendors and c-level stakeholders &  sponsors​
  • Set and executed the agile coaching strategy of a major US national non-profit, leading to client and employee satisfaction/retention rates >2x the historic average​

​KEY FACTS

  • MBA – University of Virginia- Darden​
  • BA – Management and Anthropology​
  • Certified Behavioral Coach​
  • Certified SAFe Scrum Master (SSM)​
  • Professional Scrum Master (PSM I)​
  • Languages: English, Spanish and Portuguese​
  • Fintech/Transformation author, available via Harvard Business Publishing​