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Case Studies Pledge1percent

Implementing Jira Service Desk at a STEM non-profit

Pledge 1%

ADAPTOVATE continue to be a proud partner of Pledge 1%. We contribute 1% of our time and knowledge in agile ways of working to assist organisations around the world.

In July 2020 ADAPTOVATE had the honor to assist JerseySTEM through our Pledge1% partnership. JerseySTEM is a non-profit which bridges gaps in opportunity and innovation through STEM education.

CONTEXT:

•JerseySTEM is a fully volunteer-led nonprofit organization providing STEM education to underserved children in New Jersey through innovative, hands-on and online afterschool projects and inquiry-based learning opportunities.

•JerseySTEM is projecting significant growth over the next 5 years which requires a platform that can grow and evolve to adequately support the non-profit, in a longer-term way.

•ADAPTOVATE was engaged to help the client replace their simple help desk email inbox with Jira Service Desk to provide a unified support system for their volunteers.

KEY ACTIVITIES:

•ADATOVATE supported JerseySTEM in refining their proof of concept through JIRA subject matter expertise.

•We developed a full roll out plan for the implementation of Jira Service Desk and the integration of Confluence knowledge base.

•We managed communications and coordination across 150+ internal stakeholders and external teaching volunteers.

RESULTS:

•The release of a robust Jira Service Desk system was completed on the target date as planned.

•Successfully integrated the Confluence knowledge base to create a more seamless volunteer and trouble ticketing experience.

 “Our implementation of Jira Service Desk was completed on time thanks to ADAPTOVATE’s ability to navigate a fluid, volunteer-only environment. We will make the best of this gift that will enable JerseySTEM to improve its organizational efficiency, internal customer service, and ultimately empower us to serve more kids. We thank ADAPTOVATE for their partnership and helping us work towards accomplishing our goals.”

JerseySTEM Board of Directors

ADAPTOVATE would like to thank the team at JerseySTEM for a great collaboration.

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